Arbitration Rules & Policies

WHAT IS ARBITRATION?

Arbitration is the referral of a dispute to an impartial person for final and binding resolution.

We offer an arbitration service to assist Buyers and Sellers in resolving disputes respecting vehicles purchased at our auction. Our process is designed to be quick, informal, practical and economical.

HOW DOES ARBITRATION WORK?

  1. Pay for the vehicle in full. A claim will NOT be arbitrated until the buyer has paid for the vehicle in full.
  2. Submit a written mechanical report with specific issues relating to arbitrable items, before 5:00 PM the next business day.
  3. After completing an investigation, the Arbitrator may grant any remedy or relief that the Arbitrator considers appropriate for the circumstances. Remedies may include cancellation of the sale and refund of purchase price with auction fees and taxes, or partial rebate of purchase price, or repair of defect at the seller's expense, or repair of defect at the seller's partial expense or similar.
  4. All unauthorized costs incurred by the buyer after the vehicle is removed from the auction property are the buyer's responsibility.

The decision rendered by the Arbitrator and the remedy imposed is final and binding on both parties. By choosing to initiate the arbitration process, the buyer is agreeing to be bound by the Arbitrator's decision. By consigning a vehicle, the seller is agreeing to participate in the arbitration process that may be initiated and to be bound by the Arbitrator's decision and to comply with any remedy imposed.

In the event of an improperly disclosed vehicle, the seller may be responsible for any insurance and registration costs initially charged to the buyer, as well as both the buyer and seller fee that would have been charged had the sale remained intact.

WHAT IS SUBJECT TO ARBITRATION?

    1. Only vehicles that sell in excess of four thousand dollars ($4000), with a functional odometer reading of less than two hundred thousand (200,000) kilometers are eligible for arbitration.
    2. Major undisclosed mechanical defects (engine, transmission, major power train, i.e. Differential) that would cost over $750 to repair according to manufacture established standard rates.
    3. The Auction will only arbitrate an incorrect or missed provincial declaration for a period of seven days from the date of sale. These include, but are not limited to:
      • ICBC Vehicle Branding
      • Expired or Failed Air Care
      • Ex Rental or Lease
      • Emergency or Police
      • Ex Taxi
      • Odometer (broken or inaccurate)
      • Major Rust or Structural Damage
      • In an accident over $2000 (ICBC Vehicle Damage History Report)
      • Vehicle has previously been registered outside of BC
    4. All Government, Bank, Finance, Bankruptcy, Trustee/Receiver, Repossessed Vehicles or any vehicle sold with an odometer that is broken, changed, or declared as True Mileage Unknown are sold strictly NO ARBITRATION.
    5. Any defect that was announced is NOT subject to arbitration.
    6. Any obvious issues, such as engine smoke, engine blow by, or obvious mechanical or defect that was announced cannot be arbitrated.

The following are not subject to arbitration:

    • Windshield and other glass items
    • Upholstery, headliners, mats and trim
    • Visible rust
    • Visible body damage
    • Axle joints, CV joints, driveshaft
    • Springs, shocks, tires, brakes, suspensions, clutch assemblies and cooling system, heater core, power steering, tune-ups and exhaust
    • Rack and pinion steering
    • Air conditioning
    • Any vehicle sold under $4000 or with/or has over 200,000 km
    • Any engine smoking or blow by, noisy lifters, head gaskets and camshaft exceeding 96,000kms
    • Vehicles sold as "NO ARBITRATION"
    • Federal Stickers
    • Boats, motor homes, antique vehicles, equipment, snowmobiles, motorcycles, unless sold with a Seller's guarantee

 

*Management reserves the right to change/amend this Policy at any time.

Upcoming Auctions

Wednesday, November 23rd - 7:00PM:
Wednesday Night Auction

Saturday, November 26th - 10:00AM:
Unreserved Government & Fleet Auction

300+ Vehicles, Many Unreserved!

Auctions Every Wed. 7PM & Sat. 10AM